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Shipping Policy

Last updated: 26 September 2026

This policy explains how FITLIX (fitlix.co.in), operated by Fitlix Nutrition, ships orders across India.

1. Serviceable Areas

We currently ship pan-India, to all serviceable pin codes across every state and union territory, using our logistics partners' standard and express delivery networks. A small number of remote or restricted pin codes may not be serviceable by our courier partners — if this applies to your address, we'll notify you at checkout or immediately after you order, with the option of a full refund.

2. Order Processing

All orders are dispatched within 24 hours of being placed (excluding Sundays and public holidays), via our logistics partners. You'll receive a confirmation email/SMS with tracking details as soon as your order ships.

3. Delivery Timelines

Once dispatched, orders typically arrive within 7 business days pan-India (most metro cities are on the faster end of this range, generally 3–5 business days; remote or non-serviceable pin codes may take slightly longer).

4. Rourkela: 2-Hour Delivery and Open Box Delivery

These services apply only to Rourkela pin codes (769001–769050):

  • 2-hour delivery: orders placed between 8:00 AM and 8:00 PM are usually delivered within 2 hours, and orders placed after 8:00 PM by 10:00 AM the next morning. Exact timing depends on your address and order volume.
  • Open Box Delivery applies only to eligible prepaid orders: you can open the parcel and check the product in front of our delivery partner, and refuse it for a full refund if anything is wrong. It is not available on Cash on Delivery orders, or when prepaid payment is not offered at checkout for your order.

See our full 2-Hour Delivery & Open Box Delivery page for complete details and eligibility. Outside Rourkela, the standard pan-India timelines in Sections 2–3 apply.

5. Shipping Charges

  • Free express shipping on all orders over ₹699.
  • A flat shipping fee applies to orders below ₹699, calculated at checkout based on your delivery location.

6. Cash on Delivery (COD)

COD is available on eligible orders and pin codes. A small COD handling fee may apply and will always be shown at checkout before you confirm your order. The payment methods available for your order are always shown at checkout. The shipping timelines and charges in this policy apply regardless of payment method.

7. Order Tracking

Once your order ships, you'll receive a tracking link by email/SMS so you can follow your package in real time via our logistics partner's tracking system.

8. If a Product Is Out of Stock After You Order

We try to keep stock levels accurate, but in rare cases a product can sell out between when you place your order and when we pack it. If this happens to your order, we will contact you by email, SMS, or WhatsApp within 24 hours with the options of: (a) a similar substitute product of equal or greater value, (b) waiting for a restock with an estimated timeline, or (c) a full refund to your original payment method (or via UPI/bank transfer for Cash on Delivery orders), processed within 5–7 business days. If you'd rather cancel, you can do so free of charge. We will never substitute or delay your order without contacting you first.

9. Delayed, Lost, or Damaged in Transit

While we aim to meet the timelines above, delivery can occasionally be delayed due to courier network disruptions, weather, regional restrictions, or other events outside our control — we'll keep you updated by email/SMS if this happens to your order.

If your order is significantly delayed beyond the estimated window, lost in transit, or arrives damaged, contact us at powerscoopsupplement@gmail.com or WhatsApp +91 88849 36317 with your order number. We will trace the shipment with our logistics partner, and if it's confirmed lost or arrived damaged, we will send a free replacement or issue a full refund to your original payment method within 5–7 business days — whichever you prefer. See our Cancellation and Refund Policy for full details on damaged-item claims.

10. Complaints

If a delivery issue isn't resolved to your satisfaction, see our Grievance Redressal page.

11. Contact Us

Questions about your shipment? Email powerscoopsupplement@gmail.com or WhatsApp +91 88849 36317 — we're happy to help. Business address: Sector-5, Rourkela, Odisha 769002, India.