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Cancellation and Refund Policy

Last updated: 31 July 2026

This Cancellation and Refund Policy explains how order cancellations, returns, and refunds work at FITLIX (fitlix.co.in). Please read it before placing an order.

1. Cancelling an Order

You can cancel your order free of charge any time before it has been dispatched. To cancel, email powerscoopsupplement@gmail.com or message us on WhatsApp at +91 89840 01164 with your order number, as soon as possible after ordering. Once an order has been dispatched (you'll receive a shipping confirmation with tracking details), it can no longer be cancelled and instead falls under our Return & Refund process below.

2. Returns After Delivery

You may request a return within 7 days of delivery, provided the product is sealed and unopened, in its original packaging, with all labels intact. Because our products are consumable health and nutrition items, we cannot accept a product back once its seal has been broken, for hygiene and safety reasons — see Section 5 for the specific exceptions this creates.

3. How to Request a Cancellation, Return, or Refund

  1. Contact us at powerscoopsupplement@gmail.com or WhatsApp +91 89840 01164 within the applicable window (before dispatch for cancellations, within 7 days of delivery for returns).
  2. Share your order number, the reason for the request, and — for damaged, wrong, or defective items — clear photos or video of the product and packaging as received.
  3. Our team reviews the request and responds within 1–2 business days with approval and next steps, or a reason if it can't be approved.
  4. If approved, we arrange pickup of the product where applicable (or ask you to ship it back for non-pickup pin codes).
  5. Once the returned product is received and inspected, we process your refund or replacement.

4. Refund Method and Timeline

Approved refunds are issued to your original payment method (card, UPI, netbanking, or wallet used at checkout). Refunds are processed within 5–7 business days of the returned product passing inspection; your bank or payment provider may take a few additional days to reflect the credit. For Cash on Delivery orders, refunds are issued via bank transfer or UPI to an account you provide. Where a return isn't possible under Section 5 but an error was ours (wrong item, damaged in transit, missing item), you may choose a replacement or a full refund using the same timeline above.

5. Non-Refundable / Non-Returnable Situations

Because FITLIX sells consumable supplements, the following are not eligible for return, exchange, or refund:

  • Products that have been opened, used, or have a broken/tampered seal, except where the product itself arrived damaged or tampered (see below)
  • Change of mind, taste/flavour preference, or "didn't work for me" claims once a product has been opened
  • Requests made after the 7-day return window, or after 48 hours for damage/wrong-item claims (see Section 6)
  • Products without the original packaging, labels, or proof of purchase (order number)

This is standard practice for consumable food and health products across the industry, and exists to protect every customer from receiving previously opened stock.

6. Damaged, Wrong, or Expired Items (Exception to Section 5)

If your order arrives damaged, tampered, wrong, missing an item, or close to expiry (less than 3 months shelf life remaining), this is treated as our error and is eligible for a free replacement or full refund — even though the seal may already be affected. Report this within 48 hours of delivery with photos/video of the product and outer packaging; an unboxing video speeds up approval. If the exact product/variant isn't available for replacement, you'll be offered a full refund or store credit, your choice.

7. Why This Policy Exists

Supplements are consumable health products — once a seal is broken or a product has left our controlled storage, we cannot verify its safety for resale to another customer. This policy balances that safety requirement with a fair, fast resolution whenever something goes wrong on our end.

8. Contact Us

Email: powerscoopsupplement@gmail.com  |  Phone/WhatsApp: +91 89840 01164  |  Registered address: Sector-5, Rourkela, Odisha 769002, India.

We aim to respond to all cancellation, return, and refund requests within 1–2 business days.