Frequently asked questions
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How long does delivery take?
In Rourkela (pin codes 769001–769050), orders placed between 8:00 AM and 8:00 PM are usually delivered within 2 hours, and orders placed after 8:00 PM arrive by 10:00 AM the next morning. Exact timing depends on your address and order volume. Everywhere else in India, orders are dispatched within 24 hours (except Sundays and public holidays) and typically delivered within 7 business days, with free express shipping over ₹699 and live tracking throughout. Rourkela delivery details.
Do you offer Cash on Delivery?
Yes — COD is available across India on eligible orders.
How do I know my product is real?
Every order ships sealed in the manufacturer's original packaging. Check the seal, batch code and expiry date on arrival, and where the brand offers a QR code or verification page, use it — our Authenticity page links to each brand's own method. If anything looks wrong, report it within 48 hours of delivery for a free replacement or full refund.
Are your products lab-tested?
Quality testing and certification are carried out by each product's manufacturer. Some brands print third-party test or certification marks on the pack — check the label or the brand's website for the specific product.
What's your return policy?
7-day easy returns on unopened products. Damaged or wrong item? Contact us within 48 hours with photos.
How long do refunds take?
Approved refunds are processed within 5–7 business days of the returned product passing inspection, to your original payment method. Cash on Delivery orders are refunded by bank transfer or UPI to an account you provide. Your bank may take a few extra days to show the credit.
What payment methods do you accept?
Cash on Delivery is available on eligible orders and pin codes; a small COD handling fee may apply and is always shown before you confirm. The payment methods available for your order are always listed at checkout. Any online payment is processed by our payment gateway partner — FITLIX never sees or stores your card or bank details.
Can I talk to a real person before buying?
Yes — message us on WhatsApp at +91 88849 36317 or email powerscoopsupplement@gmail.com.
How do I raise a complaint?
Email or WhatsApp us with your order number and what went wrong. We acknowledge every complaint within 48 hours and aim to resolve it within 30 days. Full process and escalation steps are on our Grievance Redressal page.
