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Grievance Redressal

Last updated: 26 September 2026

FITLIX wants every problem with an order or with how we handle your data to be resolved quickly and fairly. This page explains who to contact, how to raise a complaint, and how long each step takes. It is published in line with the Consumer Protection (E-Commerce) Rules, 2020, the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023.

Who we are

FITLIX (fitlix.co.in) is operated by Fitlix Nutrition, a sole proprietorship owned by Sanjib Nayak.
Address: Sector-5, Rourkela, Odisha 769002, India

Step 1: Customer support

Most issues (order status, delivery, cancellations, returns, refunds, damaged or wrong items) are fastest to fix through customer support.

Please include your order number, a short description of the problem and, for damaged or wrong items, photos or video.

Step 2: Grievance Officer

If your issue is not resolved by customer support, or your complaint is about how we handle your personal data, write to our Grievance Officer:

Grievance Officer: Sanjib Nayak
Designation: Proprietor, Fitlix Nutrition
Address: Sector-5, Rourkela, Odisha 769002, India
Email: powerscoopsupplement@gmail.com (subject line: “Grievance”)
Phone / WhatsApp: +91 88849 36317

Timelines

  • Acknowledgement: within 48 hours of receiving your complaint.
  • Resolution: within 1 month of receiving your complaint. We will tell you the outcome and the reason for it.

What to include

  • Your name and the phone number or email used on the order
  • Order number (if the complaint is about an order)
  • What happened, and what outcome you are asking for
  • Any photos, videos or screenshots that help

Step 3: If you are still not satisfied

You can contact the National Consumer Helpline on 1915 or at consumerhelpline.gov.in, or file a complaint with the appropriate consumer commission at edaakhil.nic.in.

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